Privacy Policy
1. Introduction
Infranext (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website, order services, or engage with our team through our primary communication platform (Discord).
2. Information We Collect
We collect the following information when you interact with us:
- Contact Information: Your name, Discord username, email address, and other contact details you provide.
- Service Data: Details related to your project, such as technical specifications, hosting preferences, and project requirements.
- Billing Information: When applicable, we may collect payment transaction data via trusted third-party processors. We do not store your card or banking details ourselves.
- Usage Data: Basic website usage statistics (e.g., page views) collected anonymously for performance monitoring and security.
3. How We Use Your Information
- To provide and maintain our services, including project delivery and managed hosting.
- To communicate with you via Discord or email regarding your orders, support requests, or service updates.
- To manage billing and accounting for your purchases.
- To ensure the security, stability, and performance of your applications.
- To comply with legal obligations and protect our business interests.
4. Data Sharing
We do not sell your personal information. We may share your data with trusted third parties solely for service delivery:
- Hosting Providers: Cloud and VPS providers for deploying your applications.
- Payment Processors: To securely process your payments.
- Technology Partners: Like EasySpace Systems for cPanel hosting solutions.
- Legal Authorities: If required by law or to protect our legal rights.
5. Data Retention
We retain project and billing data for as long as necessary to provide services, comply with legal obligations, and resolve disputes. You may request account deletion or project removal at any time, but some data may be retained for legal or financial record-keeping.
6. Security
We implement industry-standard measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no internet-based system is 100% secure, and we encourage you to use strong passwords and follow security best practices.
7. Your Rights
You have the right to:
- Request access to or correction of your personal data.
- Request deletion of your data, where applicable.
- Withdraw consent for marketing communications at any time.
To exercise these rights, contact us via Discord or at support@infranext.dev.
8. Cookies & Tracking
Our website may use basic analytics tools (e.g., Vercel Analytics) to monitor site performance. We do not use invasive tracking, behavioral profiling, or sell your data to advertisers. No personal cookies are stored unless explicitly mentioned.
9. Third-Party Links
Our website or Discord may contain links to third-party platforms (e.g., payment portals, hosting partners). We are not responsible for their privacy practices. Please review their policies before engaging with those services.
10. Changes to This Privacy Policy
We may update this Privacy Policy as our services evolve. Material changes will be announced on our Discord server or this website. Continued use of our services after changes constitutes acceptance of the new policy. Latest changes may be noted by the date at the bottom.
11. Contact Us
For any questions or concerns about this Privacy Policy, please contact us on Discord or by email at support@infranext.dev.